Return and Refund Policy
1. Returns: We want you to be completely satisfied with your purchase from Rampant Records. If you're not happy for any reason, you can return the item within 14 days of receiving it.
2. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Return Process: To initiate a return, please follow these steps:
- Log in to your account on our Shopify store, Rampant Records.
- Navigate to your order history.
- Select the order containing the item(s) you wish to return.
- Click on the option to initiate a return.
- Fill out the return request form, providing details on the items you are returning and the reason for the return.
- Submit the form, and you will receive an email confirming your return request.
If you encounter any issues or need assistance with the return process, please contact our customer support at 07960640277 or info@rampantrecords.co.uk.
4. Refunds: If your return is approved, we will process a refund to your original method of payment. Please note that shipping costs are non-refundable (For reasons other than damaged when delivered). We would require images sent by the buyer, see below.
5. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please follow these steps to report the issue:
Contact Us: Reach out to our customer support team by sending an email to [info@RampantRecords.co.uk] or calling us at [07960640277]. Please provide your order number and a detailed description of the issue, along with clear photos of the damaged or defective item.
Prompt Reporting: To ensure a swift resolution, kindly report the issue within 14 days of receiving the product. This allows us to promptly assess the situation and provide you with the best possible assistance.
Resolution Options: Once we receive your report, we will work diligently to address the problem. Depending on the nature of the issue, we may offer a replacement, a refund, or another suitable resolution.
Your satisfaction is our top priority, and we appreciate your cooperation in helping us resolve any rare instances of damaged or defective items.
6. Non-Returnable Items: Certain items are non-returnable, including:
- Vinyl job lots: Due to the nature of our vinyl job lots, they are not eligible for return or exchange.
7. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.
8. Changes to This Policy: We reserve the right to update or change our return and refund policy at any time. Any changes will be posted on this page.
If you have any questions or concerns about our return and refund policy, please contact us at [info@RampantRecords.co.uk].
Thank you for shopping at Rampant Records!